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Complaints

We provide services that are easily accessible and in accordance with prevailing law and regulation.

Customer Complaint Form

You can submit your complaint by downloading the complaint form via the link provided.

Once receipt, we will ensure your concerns are forwarded to the related department to respond in line with our procedures.

Complaint Service

We make things easy and clear, with top-level service, ethics and professionalism.

We will respond you and work to find a solution. Let us know at Contact.Indonesia@aig.com or 021 5291 4888 (Monday — Friday, 9:30 - 12:00 pm and 1:30 - 4:30 pm).

2024 Complaint Service Publication

If you want to file a complaint, please follow this procedure. You can download the Complaint Form here and send the complete form via email to Contact.Indonesia@aig.com.

Customer General Information

** The original letter of power of attorney must be attached if the complaint is authorized by policy holder / Insured / Beneficiary
Upload Attachment

Upload your ID and/or Letter of Power of Attorney here

    Consumer Consent Clause

    The (Re)Insured agree that any communication, information collected or held by the (Re)Insurer whether contained in the application or otherwise obtained may be used and disclosed to the (Re)Insurer’s associated individuals/companies or any independent third parties (within or outside Indonesia), which parties are bound by confidentiality obligation and/or which has signed a confidentiality agreement with (Re)Insurer, for any matters relating to the (Re)Insured application and any policy issued, in order to provide advice or information concerning products, claims and policy servicing as well as to provide services to the (Re)Insured related with (Re)Insured’s policy.

    Further information can be found in Privacy Policy.